The division black screen on startup. Tom Clancy's The Division - lags, won't launch, crashes, error, low FPS - problem solving. Tom Clancy's The Division black screen
Not long ago, a new genre appeared in the world of games - the MMO shooter, which is gaining more and more popularity. One of the most striking new products in this genre is Tom Clancy's The Division. The plot of this MMO shooter is unique, there are many original additions, which have not yet been seen in any other shooter. The graphics are also excellent, which is why it happens that Tom Clancy’s The Division does not start or crashes during the game.
What to do if Tom Clancy's The Division does not start?
It happens that Tom Clancy's The Division may suddenly stop starting. One of the most common reasons is server crashes. In this case, you need to wait a while and then try to start the game again.
The reason may also be an antivirus program installed on your computer, which launched a scan and blocked the launching file. To avoid this, you need to add the file to the exclusion list. Sometimes the antivirus program removes it completely. In this case, you need to reinstall the game, first disabling the firewall and other programs that may interfere with the installation.
If you have an error: Delta 20010186, 20000984 or similar, the root of the problem may be the following:
- The game servers are temporarily unavailable.
- You have a firewall or firewall enabled.
- Unstable Internet connection.
At common mistakes Most often the problem is that your firewall is turned on or the game is not added to the antivirus exception list. If an MMO shooter crashes rarely, there is no need to worry, these are temporary problems on the server that affect all players.
It happens that Tom Clancy’s The Division does not launch in Steam or Uplay, while everything works separately through the launch shortcut. This problem is usually caused by game servers being overloaded or crashing. Sometimes the reason may be that the client has not been updated to the latest version if you have automatic updates disabled in Steam.
Why is Tom Clancy's The Division crashing?
If an MMO shooter crashes after a cutscene to the desktop or when changing to full screen mode, then your computer is not powerful enough. Most likely the hard drive is overloaded or there is not enough RAM. Open the task manager (Ctrl + Alt + Del) and check your hard drive load. If this is the reason, you should move the game to the SSD if possible.
Tom Clancy's The Division– a mixture of MMO, action, post-apocalyptic and survival elements. It would seem that where else can you find something like this, but Ubisoft is a company that knows how to surprise. Unfortunately, with technical side at Tom Clancy's The Division not everything is as rosy as with the graphics and gameplay, and therefore not everyone can enjoy the game. If you have The Division crashes, freezes, slows down, does not start, The Division black screen, no sound, joystick does not work, The Division errors pop up The Division not installed or in The Division there is no Russian language - we offer you ways to solve these problems.
Minimum system requirements:
- OS: Windows 7/8.1/10 (x64 only)
- CPU: Intel Core i5-2400 | AMD FX-6100
- RAM: 6 GB
- Video card: Nvidia GeForce GTX 560 2 GB | AMD Radeon HD 7770 2 GB
- HDD: 40 GB
- DirectX: version 11
- Multiplayer: broadband connection 256 kbit/s or faster
- OS: Windows 7 SP1/8.1/10 (x64)
- CPU: Intel Core i7-3770 | AMD FX-8350
- RAM: 8 GB
- Video card: NVIDIA GeForce GTX 970 4 GB | AMD Radeon R9 290 4 GB
- HDD: 40 GB
- DirectX: version 11
- Multiplayer: broadband connection 512 kbit/s or faster
Software update
Before you become hysterical, remember all the dirty words and want to crash your PC, carefully read this article, which contains solutions to the most popular problems. First, update the drivers for your video card:
AMD Radeon
.
Download drivers for your video card Nvidia GeForce
.
To always be aware of all updates, we advise you to download the program Driver Scanner .
To optimize your computer for the needs of a particular game, we advise you to use the program Razer Game Booster .
Also don't forget about additional software such as DirectX .
Well, if updating your drivers doesn't help, don't worry. Below you can find solutions to the most pressing problems with the game.
Tom Clancy's The Division won't launch
We strongly recommend that you disable antivirus programs before installation. They may delete some file from the game, causing it to not launch. If it was turned on at that time, open the antivirus and check all deleted files. If you find them, return them to the game folder. Launch The Division on behalf of the administrator.
Tom Clancy's The Division won't install
To install the PC version The Division you need Uplay or Steam installed. Please note that this depends on the version of the game itself. Installation problems may occur due to a poor or missing Internet connection. Don't forget that your computer must have at least 40 gigabytes of free space.
Tom Clancy's The Division crashes. Kicks you out of the game
The Division may crash due to a small amount of free RAM. Before starting the game, close external programs that are taking up memory. We recommend that you use the program Razer Game Booster . Crashes can also occur due to imperfect game optimization - in this case, wait for patches, and as soon as they come out, update immediately.
Tom Clancy's The Division has a black screen
If you are trying to run Tom Clancy's The Division, but the game does not respond or a black screen pops up, try going to windowed mode by pressing Alt+Enter. If this does not help, close the process in the task manager, restart the PC and check the integrity of the cache. Restart. Don't forget about your video card drivers - be sure to update them to the latest version. The following actions may also help: go to the game folder, open the GFXSettings.Rogue_x64.xml file, then enter the resolution of your monitor in the “Resolution” field. Save your changes and relaunch the game.
Tom Clancy's The Division is slowing down. Low FPS. Lies. Frizit
In case in Tom Clancy's The Division If you find lags, you shouldn’t immediately blame everything on the hardware - perhaps the problem is in the game servers. If the game constantly slows down, try lowering the graphics settings, removing visual effects and updating the drivers. Don't forget to set the game to automatically update - patches, as a rule, significantly improve performance.
Errors pop up in Tom Clancy's The Division
Errors in Tom Clancy's The Division most often arise due to missing Dll file. If so, download Dll Fixer and use it to download the file that appears in the error.
Tom Clancy's The Division freezes. Bugs
Tom Clancy's The Division is not ideal in technical terms, and therefore freezes and other bugs are still quite common. You can only get rid of them with the help of patches that the developers are working on. As soon as they come out, update immediately.
Tom Clancy's The Division has no sound
Before you panic, check if the sound is working in other games. If there is no sound only in Tom Clancy's The Division, open the settings and set everything to maximum in the sound section. If the sound still does not work, update your video card drivers and sound card, if you have them external.
There is no Russian language in Tom Clancy's The Division
Tom Clancy's The Division completely localized into Russian, including text and voice acting. If you don't have it, try changing the language in the game settings or in Steam/Uplay. If you have done everything, but the Russian language does not appear, check the integrity of the cache or reinstall the game with the antivirus turned off.
The gamepad does not work in Tom Clancy's The Division. Controls don't work
If you play on a gamepad and it doesn't work or doesn't work correctly, try it in other games. If everything is fine with it, try changing the control type in the game. Also note that if you have a non-original controller with a non-standard button layout, then most likely it will not work in default Tom Clancy's The Division.
Tom Clancy's The Division has a white screen
If when starting the game you get White screen, then your computer is not suitable for system requirements.
If you have not found a suitable solution to your problem related to the game, you can ask us a question in or below in the comments. We will be happy to read it and try to help you!
Tom Clancy The Division was released on PC as part of beta access quite recently, but thousands of players have already contacted support with numerous errors, lags, bugs and other problems. Here you can find everything possible solutions for the most common problems in Tom Clancy The Division.
#1 The Division doesn't crash when loading the game
Update Windows and restart your computer.
#2 White screen when launching The Division
Before launching the game from Steam, open steamapps/common/the division
Click right click mouse over the executable and then open compatibility
Set compatibility with Windows 7
Save and launch the game from Steam.
#3 GPU issue while playing The Division
Update your drivers!
#4 Solution for MIKE error 20240078
This error is due to network problems. First, try rebooting your WiFi router, and try turning on the game again. If that doesn't work, you'll have to install WTFast. Be sure to make sure that you log out of your WTFast account after logging into the game, as otherwise you will experience bugs in the Dark Zone.
#5 Tom Clancy stopped working
For this problem, the solution described in section 1 helps.
#6 Control problems
First, make sure you update the drivers for your peripherals. Then try disconnecting and reconnecting all devices connected to your computer.
#7 Stuttering in multiplayer
Disable any software or applications running in the background, including antivirus software.
#8 Mouse problems – left and right mouse button bugs
Press Enter + Alt - this should fix all mouse problems.
#9 Lags in Dark Zone
If you installed WTFast to solve MIKE ERROR, make sure you log out of your account before heading to Dark Zone.
#10 Delta 20000933
UPDATE: This issue will be fixed in further beta patches, as stated by the developers
Unfortunately, games have flaws: stutters, low FPS, crashes, freezes, bugs and other minor and not so minor errors. Often problems begin even before the game starts, when it does not install, does not load, or does not even download. And the computer itself sometimes acts strange, and then in Tom Clancy's The Division - Last Stand there is a black screen instead of a picture, the controls don't work, you can't hear the sound or anything else.
What to do first
- Download and run the world famous CCleaner(download via direct link) - this is a program that will clean your computer of unnecessary garbage, as a result of which the system will work faster after the first reboot;
- Update all drivers on the system using the program Driver Updater(download via direct link) - it will scan your computer and update all drivers to the latest version in 5 minutes;
- Install the program WinOptimizer(download via direct link) and include it in it Game Mode, which will end useless background processes while running games and improve in-game performance.
System requirements Tom Clancy's The Division - The Last Frontier
The second thing you should do if you encounter any problems with Tom Clancy's The Division - The Last Frontier is to check the system requirements. In a good way, this should be done before purchasing, so as not to regret the money spent.
Minimum system requirements for Tom Clancy's The Division - Last Stand:
Windows 7 SP1, Intel Core i5-2400 3.1 GHz | AMD FX 6100 3.3 GHz, 6 GB RAM, 40 GB HDD, Nvidia GeForce GTX 560 | AMD Radeon HD 7700 2 GB, 11, Broadband Internet connection, Keyboard
Every gamer should have at least a little understanding of components, know why a video card, processor and other things are needed in the system unit.
Files, drivers and libraries
Almost every device in a computer requires a set of special software. These are drivers, libraries and other files that ensure the correct operation of the computer.
You should start with the drivers for your video card. Modern graphic cards are produced only by two large companies - Nvidia and AMD. Having found out which product drives the coolers in the system unit, we go to the official website and download the latest driver package:
A prerequisite for the successful operation of Tom Clancy's The Division - The Last Frontier is the availability of the latest drivers for all devices in the system. Download the utility Driver Updater to download easily and quickly latest versions drivers and install them with one click:
If Tom Clancy's The Division - Last Stand does not start, we recommend that you try disabling your antivirus or putting the game in antivirus exceptions, and also check again for compliance with the system requirements and if something from your build does not comply, then improve it if possible your PC by purchasing more powerful components.
In Tom Clancy's The Division - The Last Frontier black screen, white screen, color screen. Solution
Problems with screens of different colors can be divided into 2 categories.
Firstly, they often involve using two video cards at once. For example, if your motherboard has a built-in video card, but you play on a discrete one, then Tom Clancy's The Division - Last Stand may be launched for the first time on the built-in one, but you will not see the game itself, because the monitor is connected to a discrete video card.
Secondly, color screens occur when there are problems with displaying images on the screen. This can happen for various reasons. For example, Tom Clancy's The Division - Last Stand cannot work through an outdated driver or does not support the video card. Also, a black/white screen may be displayed when working at resolutions that are not supported by the game.
Tom Clancy's The Division - Last Stand crashes. At a certain or random moment. Solution
You play for yourself, play and then - bam! - everything goes out, and now you have a desktop in front of you without any hint of a game. Why is this happening? To solve the problem, you should try to figure out what the nature of the problem is.
If the departure occurs in random moment time without any pattern, then with a 99% probability we can say that this is a mistake in the game itself. In this case, it is very difficult to fix something, and it is best to simply put Tom Clancy's The Division - The Last Frontier aside and wait for the patch.
However, if you know exactly at what moments the crash occurs, then you can continue the game, avoiding situations that provoke a crash.
However, if you know exactly at what moments the crash occurs, then you can continue the game, avoiding situations that provoke a crash. In addition, you can download the save of Tom Clancy's The Division - Last Stand and bypass the departure location.
Tom Clancy's The Division - The Last Frontier freezes. The picture freezes. Solution
The situation is approximately the same as with crashes: many freezes are directly related to the game itself, or rather to the developer’s mistake when creating it. However, often a frozen picture can become a starting point for investigating the deplorable state of a video card or processor.
So if the picture in Tom Clancy's The Division - Last Stand freezes, then use programs to display statistics on component loading. Perhaps your video card has long exhausted its working life or the processor is heating up to dangerous temperatures?
The easiest way to check the load and temperatures for the video card and processors is in the MSI Afterburner program. If you wish, you can even display these and many other parameters on top of the picture Tom Clancy's The Division - The Last Frontier.
What temperatures are dangerous? Processors and video cards have different operating temperatures. For video cards they are usually 60-80 degrees Celsius. For processors it is slightly lower - 40-70 degrees. If the processor temperature is higher, then you should check the condition of the thermal paste. It may have already dried out and needs to be replaced.
If the video card is heating up, then you should use a driver or an official utility from the manufacturer. It is necessary to increase the number of revolutions of the coolers and check whether the operating temperature decreases.
Tom Clancy's The Division - Last Stand slows down. Low FPS. Frame rate drops. Solution
If there are slowdowns and low frame rates in Tom Clancy's The Division - The Last Frontier, the first thing you should do is lower the graphics settings. Of course, there are a lot of them, so before lowering everything, it's worth finding out exactly how certain settings affect performance.
Screen resolution. In short, this is the number of points that make up the game picture. The higher the resolution, the higher the load on the video card. However, the increase in load is insignificant, so you should reduce the screen resolution only as a last resort, when everything else no longer helps.
Texture quality. Typically, this setting determines the resolution of texture files. The texture quality should be reduced if the video card has a small amount of video memory (less than 4 GB) or if you are using a very old hard drive with a spindle speed of less than 7200.
Model quality(sometimes just detailing). This setting determines which set of 3D models will be used in the game. The higher the quality, the more polygons. Accordingly, high-poly models require more processing power from the video card (not to be confused with the amount of video memory!), which means this parameter should be reduced on video cards with low core or memory frequencies.
Shadows. They are implemented in different ways. In some games, shadows are created dynamically, that is, they are calculated in real time at every second of the game. Such dynamic shadows load both the processor and the video card. For optimization purposes, developers often abandon full rendering and add pre-rendered shadows to the game. They are static, because essentially they are just textures overlaid on top of the main textures, which means they load memory, and not the video card core.
Often developers add additional settings related to shadows:
- Shadow Resolution - Determines how detailed the shadow cast by an object will be. If the game has dynamic shadows, it loads the video card core, and if a pre-created render is used, then it “eats” the video memory.
- Soft shadows - smooths out unevenness in the shadows themselves, usually this option is given along with dynamic shadows. Regardless of the type of shadows, it loads the video card in real time.
Smoothing. Allows you to get rid of ugly corners on the edges of objects through the use of a special algorithm, the essence of which usually comes down to generating several images at once and comparing them, calculating the most “smooth” picture. There are many different anti-aliasing algorithms that differ in the level of influence on the performance of Tom Clancy's The Division - Last Stand.
For example, MSAA works head-on, creating 2, 4 or 8 renders at once, so the frame rate is reduced by 2, 4 or 8 times, respectively. Algorithms like FXAA and TAA work a little differently, achieving a smooth image by calculating only the edges and using some other tricks. Thanks to this, they do not reduce performance as much.
Lighting. As with anti-aliasing, there are different algorithms for lighting effects: SSAO, HBAO, HDAO. They all use video card resources, but they do it differently depending on the video card itself. The fact is that the HBAO algorithm was promoted mainly on video cards from Nvidia (GeForce line), so it works best on “green” ones. HDAO, on the contrary, is optimized for video cards from AMD. SSAO is the simplest type of lighting; it consumes the least amount of resources, so in case of slowdowns in Tom Clancy's The Division - Last Stand, it is worth switching to it.
What to reduce first? Shadows, anti-aliasing and lighting effects tend to take the most work, so these are the best places to start.
Often, gamers themselves have to optimize Tom Clancy's The Division - The Last Frontier. For almost all major releases, there are various relevant forums where users share their ways to improve performance.
One of them is a special program called WinOptimizer. It is made specifically for those who do not want to manually clean their computer of various temporary files, delete unnecessary registry entries and edit the startup list. WinOptimizer will do this itself and also analyze your computer to identify ways to improve performance in applications and games.
Tom Clancy's The Division - Last Stand lags. Large delay when playing. Solution
Many people confuse “brakes” with “lags,” but these problems have completely different causes. Tom Clancy's The Division - Last Stand slows down when the frame rate at which the picture is displayed on the monitor decreases, and lags when the delay when accessing the server or any other host is too high.
That is why “lags” can only occur in network games. The reasons are different: bad network code, physical distance from servers, network congestion, incorrectly configured router, low Internet connection speed.
However, the latter happens least often. In online games, communication between client and server occurs through the exchange of relatively short messages, so even 10 MB per second should be enough.
There is no sound in Tom Clancy's The Division - Last Stand. You can't hear anything. Solution
Tom Clancy's The Division - The Last Frontier works, but for some reason it doesn't sound - this is another problem that gamers face. Of course, you can play like that, but it's still better to figure out what's going on.
First you need to determine the scale of the problem. Where exactly is there no sound - only in the game or even on the computer? If only in a game, then perhaps this is due to the fact that the sound card is very old and does not support DirectX.
If there is no sound at all, then the problem is definitely in the computer settings. Perhaps the sound card drivers are installed incorrectly, or maybe there is no sound due to some specific error in our beloved Windows OS.
The controls do not work in Tom Clancy's The Division - The Last Stand. Tom Clancy's The Division - The Last Stand does not see the mouse, keyboard or gamepad. Solution
How to play if it is impossible to control the process? Problems with supporting specific devices are inappropriate here, because we are talking about familiar devices - a keyboard, mouse and controller.
Thus, errors in the game itself are practically excluded; the problem is almost always on the user's side. You can solve it in different ways, but, one way or another, you will have to contact the driver. Usually, when you connect a new device, the operating system immediately tries to use one of the standard drivers, but some models of keyboards, mice and gamepads are incompatible with them.
Thus, you need to find out the exact model of the device and try to find its driver. Devices from well-known gaming brands often come with their own software packages, since the standard Windows driver simply cannot ensure the correct operation of all functions of a particular device.
If you don’t want to search for drivers for all devices separately, you can use the program Driver Updater. It is designed to automatically search for drivers, so you only need to wait for the scan results and download the necessary drivers in the program interface.
Often, the brakes in Tom Clancy's The Division - The Last Frontier can be caused by viruses. In this case, it makes no difference how powerful the video card is in the system unit. You can check your computer and clean it of viruses and other unwanted software using special programs. For example, NOD32 . The antivirus has proven itself with best side and have been approved by millions of users around the world.
ZoneAlarm is suitable for both personal use and small businesses, capable of protecting a computer running Windows 10, Windows 8, Windows 7, Windows Vista and Windows XP from any attacks: phishing, viruses, malware, spyware and other cyber threats . New users are given a 30-day free trial.
Nod32 is an antivirus from ESET, which has received many awards for its contribution to security development. Versions of anti-virus programs are available on the developer’s website for both PCs and mobile devices; a 30-day trial version is provided. There are special conditions for business.
Tom Clancy's The Division - Last Stand, downloaded from a torrent does not work. Solution
If the game distribution was downloaded via torrent, then in principle there can be no guarantees of operation. Torrents and repacks are almost never updated through official applications and do not work over the network, because in the process of hacking, hackers cut out all network functions from games, which are often used to verify the license.Using such versions of games is not only inconvenient, but even dangerous, because very often many files in them have been changed. For example, to bypass protection, pirates modify the EXE file. At the same time, no one knows what else they do with it. Perhaps they embed self-executing software. For example, when the game is first launched, it will integrate into the system and use its resources to ensure the well-being of hackers. Or, giving access to the computer to third parties. There are no guarantees here and cannot be.
In addition, the use of pirated versions is, in the opinion of our publication, theft. The developers spent a lot of time creating the game, investing their own money in the hope that their brainchild would pay off. And every work must be paid.
Therefore, if any problems arise with games downloaded from torrents or hacked using one or another means, you should immediately remove the pirated version, clean your computer with an antivirus and a licensed copy of the game. This will not only protect you from dubious software, but will also allow you to download updates for the game and receive official support from its creators.
Tom Clancy's The Division - The Last Frontier gives an error about the missing DLL file. Solution
As a rule, problems associated with the lack of DLLs arise when launching Tom Clancy's The Division - Last Stand, but sometimes the game can access certain DLLs during the process and, not finding them, crash in the most impudent manner.
To fix this error, you need to find the required DLL and install it on the system. The easiest way to do this is using the program DLL-fixer, which scans the system and helps quickly find missing libraries.
If your problem turns out to be more specific or the method outlined in this article did not help, then you can ask other users in our “” section. They will help you quickly!
Thank you for your attention!
Large beta tests for those who pre-ordered, and then for everyone, of course, had a positive impact on the quality of the technical implementation Tom Clancy's The Division, but, alas, did not save millions of Special Forces agents from those problems against which even the rampaging gangs of thugs in New York seem like a kindergarten!
Despite the fact that the project from Ubisoft and Massive Entertainment has a surprisingly stable release, there are still bugs. And we will talk about them in detail in this material, telling you what to do if Tom Clancy's The Division displays a black screen, does not join the server, does not allow you to change the resolution, or refuses to start at all.
But first, let's talk about system requirements, because they often become a “stumbling block” in technical issues related to performance and launchability. In our case, we have a rather demanding game that places high demands on both the video card and the central processor. The game loads the latter especially heavily, since there are almost always a lot of objects in the frame.
System requirements Tom Clancy's The Division
Minimum system requirements:
- OS: Windows 7, Windows 8 (8.1), Windows 10 (x64-bit versions only);
- Processor: Intel Core i5-2400 or AMD FX-6100;
- RAM: 6 GB;
- Video card: NVIDIA GeForce GTX 560, AMD Radeon HD 7770 or similar with at least 2 GB of video memory;
- DirectX: 11 version;
- Disk space: 40 GB;
- OS: Windows 7, Windows 8.1, Windows 10 (x64-bit versions only);
- Processor: Intel Core i7-3770 or AMD FX-8350;
- RAM: 8 GB;
- Video card: NVIDIA GeForce GTX 970 or AMD Radeon R9 290;
- DirectX: 11 version;
- Sound card: integrated or discrete, but compatible with DirectX;
- Disk space: 40 GB;
- Network: broadband Internet connection.
Further, touching on the topic of switching to DirectX 12, which, as you know, is only available on Windows 10, we can definitely say that there is no significant difference on which operating system play The Division. Performance, if any, differs, perhaps by a couple of frames per second.
Files, drivers and libraries
Before you start looking for your problem, you need to update your video card driver to the latest version:
A prerequisite for the successful functioning of any game is the availability of the latest drivers for all devices in the system. Download the utility Driver Updater to easily and quickly download the latest drivers and install them with one click:
- download Driver Updater and run the program;
- scan the system (usually it takes no more than five minutes);
- Update outdated drivers with one click.
- (Download )
- (Download )
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Tom Clancy's The Division gives a black screen? Solution
Many people ask how to deal with the scourge when the game shows a black screen when starting. Most likely, this is due to the fact that your monitor does not support the resolution that is set in the default game settings.
This issue was encountered during beta testing, and it looks like it has carried over into the release. If your monitor or laptop has a specific screen resolution, then try the Alt+Enter key combination. This way you can switch the game to windowed mode to go into the settings and change the resolution yourself.
If this does not work, then you will have to change the resolution manually using the settings file. To do this, in Explorer, find the file GFXSettings.Rogue_x64. It should be located approximately at this address:
C:Users[username]DocumentsMy GamesTom Clancy's The Division
Open it with any text editor (Notepad++ is best) and look for the “width” and “height” parameters, which indicate the width and height, respectively. Replace the values of these parameters with those that you need, and then launch the game again.
Tom Clancy's The Division does not join the server? Solution
The game from Massive Entertainment uses a client-server system for organizing the process. All your actions are sent to the server, from which a response is then received, including the result of the actions.
This means that you will not be able to play Tom Clancy's The Division without a permanent connection to the network, and this is noted in the system requirements. However, even so you cannot always connect to game server, and it is precisely because of this that the game produces errors marked with the indices “Romeo”, “Delta”, “Mike” and others.
No need to worry if the game keeps throwing different types such a mistake. All of them are related to incorrect work servers. They can simply “lie” after a heavy load or be turned off for scheduled maintenance.
If you were unable to connect to the server, but you are sure that the Internet is working as it should, then try going to the official developers, where they try to report on the current state of the server machines. Also, all planned technical events are recorded in a special one on the Ubisoft forum.
Is the mouse or keyboard not working in Tom Clancy's The Division? Solution
In the age of dozens of different devices that can be connected to a computer, it is not uncommon for some devices to conflict with others, thereby causing malfunctions in their operation.
This problem did not go away and The Division, because many users online and on official forums complain that the mouse or keyboard buttons in the game do not work.
Here are some options to solve this problem:
- If a gamepad is connected to your computer, disconnect it, and then the game will understand that you want to play with a mouse and keyboard;
- If you are using a special gaming mouse from Razer, then try disabling the Synapse utility, as the game may not be able to recognize the mouse under its control;
- Try minimizing the game window using the Alt+Tab keyboard shortcut, and then expanding it. Many people say that this helps for a while, but then the problem appears again.
Tom Clancy's The Division gives a white screen? Solution
Yes, this happens, but the problem is completely different from the issue with a black screen at startup.
According to the official developer commentary, a white screen means that your computer does not meet the system requirements of the game.
That is, the game cannot get enough resources to start its work and instead just shows you a white picture.
There can be only one solution here - update the equipment configuration.
Tom Clancy's The Division won't start? Solution
First of all, this is relevant for those who play on Windows 8.1, since there the game may not launch until you set the compatibility mode with Windows 7. To do this, find the EXE file of the game in the game folder (TheDivision.exe ), and then do the following:
- In the context menu, right-click on the file, select the “Properties” option;
- In the window that opens, go to the “Compatibility” tab;
- Check the box “Run this program in compatibility mode for:”;
- Select “Windows 7” from the drop-down list;
- Click Apply.
There is no sound in Tom Clancy's The Division? Solution
Another bug that was reported during beta testing. As practice has shown, it still occurs on some equipment configurations. There may be no sound in the game due to a discrepancy between the playback settings of your headphones or speakers and the game settings.
To fix this follow these instructions:
- In the tray, right-click on the speaker icon;
- In the context menu, select the “Playback devices” option;
- Right-click on your default playback device (it is marked with a green icon);
- In the context menu, select the “Properties” option;
- In the window that opens, go to the “Advanced” tab;
- In the “Default format” column, examine the drop-down list and set the following format: “16 bit, 48000 Hz (DVD disc)”.
Tom Clancy's The Division crashes? Solution
A game crash can be associated with many factors, which cannot be fully described even if we try. However, you can give at least a couple of recommendations that will most likely help you resolve this issue.
First, keep an eye on your RAM consumption. Even if the amount of RAM on your computer is sufficient minimum requirement 6 GB, this does not mean that the game will work stably if you run other programs in parallel with it.
If your problem turns out to be more specific or the method outlined in this article did not help, then you can ask other users in our “” section. They will help you quickly!
Thank you for your attention!
